Terms and conditions
Terms and conditions
Fees and Payment: Important notes applying to all fees and payment:
All fees are payable prior to arrival
- Bookings made less than 28 days before departure require payment immediately Twin invoice is sent Twin Group reserves the right to cancel a booking if full payment not received in time
- Any credit card or bank charges applied to any financial transaction are the ETO’s responsibility to
- pay, including bank charges in the ETO’s country arising from a Twin refund to an ETO
- A per-person supplement will be applied to all arrivals between 21:00 and 07:00 hours, UK Time Clients under 16 years old requiring a chaperone service will have this service added as a supplement. This may be after our quote issuance and confirmation by you, as student ages may be confirmed later
- A supplement is added for special dietary requirements requested, e.g. Halal, vegetarian, gluten-free
Fees payment terms by booking type:
Booking type
Payment terms required
Non-Visa bookings
Full fees (less deposit) payable at least 28 days before arrival, or immediately if booked less than 28 days before arrival
Short Term Student or Standard Visitor Visa bookings
Full fees (less deposit) payable immediately after visa issuance and at least 10 days before arrival, or immediately if booked less than 10 days before arrival
Tier 4 Visas
A CAS letter will be supplied only after fees paid in full
Tier 5 Visas
A COS letter will be supplied only after fees paid in full
NOTE: Unless specifically stated in the booking form, the price quoted does not include additional charges for
unsociable hour flight arrivals and departures. Unsociable hour timings for our centres are below.
Unsociable hours for flights:
London:
Arrival: Flight landing time between 08.00PM – 06.00AM
Departure: Flight departing time between 12.00AM – 11.00AM
Eastbourne:
Arrival: Flight landing time between 07.00 PM – 06.00AM
Departure: Flight departing time between 12.00 AM - 11.00 AM
These charges will be added to your invoice once flight details have been confirmed.
Cancellation and Refunds
All cancellations must be in writing. Email is acceptable. Please refer to the relevant cancellation section
below
To avoid full fees being payable, ETO is responsible to:
- Ensure Twin group has received cancellation notice
- Obtain written confirmation of receipt from Twin Group
Upon receipt of written confirmation the following schedule applies:
Group cancellations
Cancellation Notice Period
Applicable Refund
Additional Comment
28 + days
80% of full fees – non-refundable 20% deposit will be retained
14 - 28 days
Maximum 50%
Refund % will be less if hotel, hostel or
residence accommodation booked.
Less than 14 days
0%
No refund for bookings cancelled less than 14 days before arrival date.
Special Conditions for Tier 4 or Tier 5 in addition to the above
When a short term visa is refused Twin will refund all fees minus a £50.00 cancellation fee, upon receipt of the visa refusal, but only if the full visa refusal notice is received by Twin
When Tier 4 CAS letter, or Tier 5 CoS letter, is issued no fees will be refunded, except where a visa is refused. Visa refusal must be received in writing/email by Twin. In such cases Twin will refund full fees minus deposit.
Twin Group reserves the right to retain all fees if reason for refusal is unacceptable (false representation on the student’s behalf, lack of required funds, errors in application) or could be used in any way to damage Twin Group’s Tier 2, 4 or 5 Licenses.
Cancellations after arrival date:
Refunds after arrival will be assessed by Twin Group on a case by case basis
In the case of late or non-arrival all fees are non-refundable
Tier 4 Visa and Tier 5 client’s fees are non-refundable after arrival
Refunds due to cancellations by Twin:
Twin Group reserves the right to postpone or cancel any course due to insufficient student numbers or other reasons. In this event a full refund will be given
Refunds Policies
- Refunds may take up to 28 days to process.
- All refunds will be paid to the payee only.
- All refunds will be in English Sterling.
- Commission is not paid on refund monies
Attendance, Conduct and Behaviour
- Students will not receive a course certificate if their attendance is less than 80%.
- Twin Group reserves the right, without a refund, to refuse an enrolment, or dismiss a student from a course or accommodation or both if unsatisfactory work, attendance or conduct arise. See the code of conduct for more information: http://www.englishcentres.co.uk/media/285152/code_of conduct.pdf
- Tier 4 Visa students who do not enroll, do not attend lessons regularly, or breach their conditions of permission to stay will be reported to the UK Visas and Immigration service
- Twin Group is not liable for loss, damage, illness or injury to persons or property howsoever caused except where statutory liability applies.
Terms and conditions
Fees and Payment: Important notes applying to all fees and payment:
All fees are payable prior to arrival
- Bookings made less than 28 days before departure require payment immediately Twin invoice is sent Twin Group reserves the right to cancel a booking if full payment not received in time
- Any credit card or bank charges applied to any financial transaction are the ETO’s responsibility to
- pay, including bank charges in the ETO’s country arising from a Twin refund to an ETO
- A per-person supplement will be applied to all arrivals between 21:00 and 07:00 hours, UK Time Clients under 16 years old requiring a chaperone service will have this service added as a supplement. This may be after our quote issuance and confirmation by you, as student ages may be confirmed later
- A supplement is added for special dietary requirements requested, e.g. Halal, vegetarian, gluten-free
Fees payment terms by booking type:
| Booking type | Payment terms required |
|---|---|
| Non-Visa bookings |
Full fees (less deposit) payable at least 28 days before arrival, or immediately if booked less than 28 days before arrival |
| Short Term Student or Standard Visitor Visa bookings |
Full fees (less deposit) payable immediately after visa issuance and at least 10 days before arrival, or immediately if booked less than 10 days before arrival |
| Tier 4 Visas |
A CAS letter will be supplied only after fees paid in full |
| Tier 5 Visas |
A COS letter will be supplied only after fees paid in full |
NOTE: Unless specifically stated in the booking form, the price quoted does not include additional charges for
unsociable hour flight arrivals and departures. Unsociable hour timings for our centres are below.
Unsociable hours for flights:
London:
Arrival: Flight landing time between 08.00PM – 06.00AM
Departure: Flight departing time between 12.00AM – 11.00AM
Eastbourne:
Arrival: Flight landing time between 07.00 PM – 06.00AM
Departure: Flight departing time between 12.00 AM - 11.00 AM
These charges will be added to your invoice once flight details have been confirmed.
Cancellation and Refunds
All cancellations must be in writing. Email is acceptable. Please refer to the relevant cancellation section
below
To avoid full fees being payable, ETO is responsible to:
- Ensure Twin group has received cancellation notice
- Obtain written confirmation of receipt from Twin Group
Upon receipt of written confirmation the following schedule applies:
Group cancellations
| Cancellation Notice Period | Applicable Refund | Additional Comment |
|---|---|---|
| 28 + days | 80% of full fees – non-refundable 20% deposit will be retained | |
| 14 - 28 days | Maximum 50% |
Refund % will be less if hotel, hostel or residence accommodation booked. |
| Less than 14 days | 0% | No refund for bookings cancelled less than 14 days before arrival date. |
Special Conditions for Tier 4 or Tier 5 in addition to the above
When a short term visa is refused Twin will refund all fees minus a £50.00 cancellation fee, upon receipt of the visa refusal, but only if the full visa refusal notice is received by Twin
When Tier 4 CAS letter, or Tier 5 CoS letter, is issued no fees will be refunded, except where a visa is refused. Visa refusal must be received in writing/email by Twin. In such cases Twin will refund full fees minus deposit.
Twin Group reserves the right to retain all fees if reason for refusal is unacceptable (false representation on the student’s behalf, lack of required funds, errors in application) or could be used in any way to damage Twin Group’s Tier 2, 4 or 5 Licenses.
Cancellations after arrival date:
Refunds after arrival will be assessed by Twin Group on a case by case basis
In the case of late or non-arrival all fees are non-refundable
Tier 4 Visa and Tier 5 client’s fees are non-refundable after arrival
Refunds due to cancellations by Twin:
Twin Group reserves the right to postpone or cancel any course due to insufficient student numbers or other reasons. In this event a full refund will be given
Refunds Policies
|
|
Attendance, Conduct and Behaviour
- Students will not receive a course certificate if their attendance is less than 80%.
- Twin Group reserves the right, without a refund, to refuse an enrolment, or dismiss a student from a course or accommodation or both if unsatisfactory work, attendance or conduct arise. See the code of conduct for more information: http://www.englishcentres.co.uk/media/285152/code_of conduct.pdf
- Tier 4 Visa students who do not enroll, do not attend lessons regularly, or breach their conditions of permission to stay will be reported to the UK Visas and Immigration service
- Twin Group is not liable for loss, damage, illness or injury to persons or property howsoever caused except where statutory liability applies.